Terms and Conditions for Moonglow Creations

Effective Date: October 16, 2024

Business Name: Tzanai Bantak
Website: moonglowcreations.store
Email: canay.b@hotmail.com
Address: Selero Xanthis, 67100

Welcome to Moonglow Creations! By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our site.

1. Acceptance of Terms

These Terms and Conditions govern your use of our website and the purchase of products from Moonglow Creations. By using this site, you affirm that you are at least 18 years old and capable of entering into binding contracts.

2. Products and Services

Moonglow Creations offers handmade candles for candle lovers. We strive to ensure that all product descriptions, images, and prices are accurate. However, we cannot guarantee that the colors or details displayed on your screen will be completely accurate. All products are subject to availability.

3. Ordering and Payment

To place an order, you must provide accurate information, including your name, address, and payment details. By submitting an order, you agree to pay the total amount for the products, including applicable taxes and shipping fees.

We accept various payment methods, which will be indicated at checkout. Your payment information will be processed securely through a third-party payment processor.

4. Shipping and Delivery

We aim to process and ship orders promptly. Delivery times may vary based on your location and the shipping method selected. Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that Moonglow Creations is not responsible for delays caused by the postal service or other third-party carriers.

5. Returns and Refunds

We take pride in our products. If you receive a damaged or defective item, please contact us within 14 days of receiving your order at canay.b@hotmail.com. We may request photos of the item for verification.

Returns are accepted for unused and unopened items within 30 days of delivery. To initiate a return, please contact us for instructions. Shipping costs for returns are the responsibility of the customer unless the item is defective.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Moonglow Creations and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Moonglow Creations shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use our products or website. Our total liability to you for any claim arising out of or relating to these Terms and Conditions shall not exceed the amount paid by you for the products purchased.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Greece. Any disputes arising from these terms shall be resolved in the courts of Greece.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website following any changes constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: canay.b@hotmail.com
Address: Selero Xanthis, 67100

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Moonglow Creations!