Refund and Returns Policy

Refunds and Returns Policy for Moonglow Creations

Effective Date: October 16, 2024

Business Name: Tzanai Bantak
Website: moonglowcreations.store
Email: canay.b@hotmail.com
Address: Selero Xanthis, 67100

At Moonglow Creations, we want you to be completely satisfied with your purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

1. Return Eligibility

You may return items purchased from our website under the following conditions:

  • Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 14 days of receiving your order.
  • Unused and Unopened Items: Returns are accepted for items that are unused and unopened within 30 days of delivery.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at canay.b@hotmail.com with the subject line “Return Request.” Include your order number, a description of the issue, and any relevant photos (for damaged items).
  2. Return Authorization: We will respond within 2 business days to provide you with a Return Authorization Number (RAN) and further instructions.
  3. Package the Item: Securely package the item in its original packaging (if possible) and include a copy of your order confirmation.
  4. Ship the Item: Send the package to the address we provide with your RAN. Please retain the tracking information for your return shipment.

3. Return Shipping Costs

  • Damaged or Defective Items: If the return is due to a damaged or defective item, we will cover the return shipping costs. You will receive a prepaid shipping label via email.
  • Unused and Unopened Items: If you are returning an unused and unopened item for any other reason, you will be responsible for the return shipping costs.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original payment method.

Note:

  • Refunds will not include original shipping costs, except for damaged or defective items.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products
  • Items marked as final sale

6. Contact Information

For any questions or concerns regarding your return or refund, please contact us at:

Email: canay.b@hotmail.com
Address: Selero Xanthis, 67100

We appreciate your understanding and cooperation. Thank you for choosing Moonglow Creations! We value your satisfaction and are here to help ensure your shopping experience is as enjoyable as possible.